How do I determine the condition/edition of my book?
It's important to give accurate information about your book. This helps us make the best and most accurate offer. We buy items in "Excellent" or "Fair" condition.
Excellent books must be in almost "Like-New" condition to be considered Excellent. This means no broken spine, minimal writing or highlighting, only one bent or dented corner allowed, no cardboard showing, all pages intact, no scratches on the cover, no torn pages, and must have an overall clean appearance. There can be no water damage, and we do not accept any books that have already been re-bound.
Fair books must be in at least "acceptable" condition. A fair book can have a heavily worn cover because we will re-bind it, so the condition of the cover is not an issue. However, the inside pages must all be there, and there must be minimal writing and highlighting. There can be no water damage, and we do not accept any books that have already been re-bound.
How long does the entire process take?
After we receive your items at our warehouse, it usually takes 1-3 business days to check your books in plus 1-3 business days to issue payment. During peak buyback periods, processing can take somewhat longer. The time it takes you to get your buyback payment depends on two factors:
- Shipping Method:
- UPS: This service estimates delivery in 1-5 business days.
- Payment Method:
- PayPal: Once we have checked in your books, your PayPal account will be credited within 1-3 business days.
- Check: If you'd like a check, we'll mail it to you. That usually takes 1-7 business days.
What happens if the items are damaged in transit?
Damage incurred during shipping does not happen very often. However, 99% of the time we've received a damaged buyback, it's been due to poor packaging. Buyback101.com cannot pay you for items that arrive bent, mangled, torn, or otherwise dismembered. Buyback101.com will not pay you for books we do not receive. We will grade the books we receive in the condition received and make any necessary adjustments to the amount paid. Packages shipped around major holidays may take an additional week to arrive. If you have not received confirmation that we received your package within 30 days of shipping, please contact us.
How do you determine prices?
Pricing is based entirely on demand.
What is a Specialty Demand Price?
Sometimes we would like to purchase certain titles more quickly. For these books, we pay a "Special Demand Price". This means that for the first few designated books that are in excellent condition (the exact number will be specified on the buyback quote), we will pay a higher price. For each additional book sent with the ISBN that is a part of your buyback quote, the regular Excellent and Fair condition prices will apply.
Why aren't you buying my book?
Our ability to purchase your book is based on demand for the title. If there is very little or no demand for your book, we are unable to purchase it. The price we offer for a used book is based on its future value.
Do you buy international editions?
How long do I have to send my books?
You should send your books immediately. If we do not receive your books within 10 days from when the order was placed, we cannot guarantee the quoted price. After 14 days your order will be canceled. Your books will not be returned to you for any reason.
Do I need to send CDs/Software with my books?
Yes. All items that originally contained CDs, software, or other supplemental materials (also: access to online resources, study guides, etc) must be sent with the textbook. The quoted buyback prices are for items that contain all original supplemental materials.
Do you buy library books?
No. We do not buyback library books at this time.
What are quantity limits?
All ISBNs have quantity limits, ranging from 1 to 500 copies. Please contact us if you wish to submit more copies than the system will allow.
Can I sell under multiple accounts?
No. Selling under multiple accounts is not permitted. We set our quantity limits on a per merchant basis. If multiple accounts are created and the maximum number of items that can be sold is exceeded, the additional items we receive will be discarded. Do not create multiple buybacks to sell more copies of a single ISBN. All items received in excess of the quantity limit will be discarded. Items are not returned for any reason. It is the seller's responsibility to read, understand, and follow our guidelines.
How will I be paid?
You may select your method of payment (via Check or Paypal) when you complete your buyback transaction.
When will I be paid?
Paypal will be credited within 1-3 business days after your shipment is processed, and checks are mailed within 1-3 business days after your shipment is processed. (During peak buyback periods, processing can take somewhat longer).
How long should I wait to receive my check?
You should receive your check within 7-10 business days after your shipment is processed. However, if you have not received your check within 30 days, please contact us immediately.
How long do I have to cash my check?
You must cash your check within 30 days of the check date. The check will be voided after 30 days.
I cannot find my check or I've lost my check. Will you reissue one?
If it has been less than 90 days from the date you.ve submitted your buyback, you may request a onetime reissue of your check provided it has not been cashed. Please note that we reserve the right to assess reprocessing fees when applicable.
I have my check, but I've forgotten to cash it within 30 days of the check date. May I request a new one?
If it has been less than 90 days from the date you've submitted your buyback, you may request a onetime reissue of your check, provided it has not been cashed. Please note that we reserve the right to assess reprocessing fees when applicable.
It's been over 90 days since I've submitted my buyback. Will you reissue my check?
No. We highly recommend that you cash your check as soon as you receive it since we cannot reissue a check more than 90 days beyond your buyback submission.
From where may I ship my books?
Books may be shipped from anywhere in the United States with the exception of Hawaii and Alaska.
Who pays for me to ship my books to you?
Buyback101 covers the shipping costs for all books we agree to purchase by providing you with UPS labels at the time you place your order. All boxes shipped must be lighter than 50 lbs, or overweight fees may be assessed. To ensure proper delivery of your books, please use the address from where you are shipping your books (as this sometimes differs from your company address). All shipments are required to be sent UPS ground. Freight shipments are not accepted.
If I send you a book that you cannot purchase, will you return it?
Yes. Unlike many sites that automatically recycle books, we will hold any rejected books for 3 business days. We will gladly return any rejected books, as long as you pay the return shipping (UPS or FEDEX). After 3 business days, rejected books are recycled or donated. Please note: Excellent, Good, or Fair condition books are not eligible for return. To request the return of your rejected book(s), email your prepaid shipping label(s) to: firstname.lastname@example.org
and include your Buyback101.com Quote #.